LG TV volume not working with BT TV Box

[johnrimm]

Hello,

The sound on our tv was not good - fuzzy and very low volume.

We thought it was our tv - so bought a new tv.

New tv and BT TV Box is no better.

Contacted BT and they checked remotely there is a fault on the BT TV Box, so they sent a replacement box.

New BT TV Box has finally arrived - no better than the old box…

So what do I do now?

Any advice?  Thank you.

[Les-Gibson]

Changed box (tick)

Changed TV (tick)

Changed HDMI cable (?)

[johnrimm]

Thank you Les,

Thank you for your time, I swapped the HDMI cable (from DVD Player where it is working fine)…

Sadly, no different.

My “workaround” is BT TV Box volume 100%, and then have to increase volume on the LG tv to nearly 100% to hear.  Not very satisfactory really.  So I guess we will just use the smart tv (where the volume is 20 - and 90+ to hear through the BT TV box) and forget the BT TV box - eventually it will save us £££ when BT catch up.

To add further insult to this BT have charged for the TV Service that does not work.  The only contact I have had from BT is repeated requests for me to return the faulty TV box - they claim to have now sent two return envelopes but none received here so far.  I am going to be leaving BT when my Contract is up - overall the £70+ I currently pay monthly does not look like good value.