NOW Sky channels not showing

[Timm150]

Hi, Is anyone else not getting any of the NOW/SKY channels showing? I'm on the BT Pro box and Error Code IPC6001. All other channels working fine

[stewarttracey38]

Yes i am also getting denial of service Error code IPC6001

[Timm150]

Hi, I just plugged in my older BT box and guess what? the channels are showing. So it seems to be a PRO box issue.

[TIMSPORTSFAN]

Same here. I notice my BT TV Pro box thinks today's date is 4th March,  which is probably what's causing the issue with subscription channels.

[gillpaulrogers]

Yup same for me.  Was fine last night now nothing.  But you'll find it's also affecting the apps.  Netflix and Amazon won't play.  I can log into then but they won't play anything other than trailers 

[gavinlambourne]

Hi all,

We're aware of the issue and working on a fix. To work around this issue, please perform the following;

(1) Remove aerial cable from back of TV Pro box

(2) Pull power cable out from back of  TV Pro Box

(3) Put power cable back into TV Pro Box and press power button

(4) Wait until the Pro box is fully booted and the user interface is visible then insert aerial cable back into Pro box

[gillpaulrogers]

Thanks, that worked

[TIMSPORTSFAN]

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@gavinlambournewrote:

Hi all,

We're aware of the issue and working on a fix. To work around this issue, please perform the following;

(1) Remove aerial cable from back of TV Pro box

(2) Pull power cable out from back of  TV Pro Box

(3) Put power cable back into TV Pro Box and press power button

(4) Wait until the Pro box is fully booted and the user interface is visible then insert aerial cable back into Pro box

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Thanks, the workaround did the trick for me.