Pro Box and Mini - A Mini Issue

[Popeye13_Official]

A quick question really:

Do i need to have the Pro box connected somewhere in the house before the mini will also work?

I went to set the Mini up yesterday, and after all was said and done (Install, software updates ect) it simply would not display a single channel despite having a fully populated EPG (Meaning it had a WIFI signal), instead i got a black screen with an error code that wasn't really helpful (IPC6023)

Any help would be appreciated.

[zulu17]

The Pro Box and the Mini are seperate boxes and can be setup in any order.

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[Popeye13_Official]

I thought as much. I'll factory reset and try again and hopefully get a picture this time!

Thanks Zulu

[Midnight_Voice]

@Popeye13_Official 

IPC6023 is usually, but not necessarily, a multicast issue, and that is in turn often because the software judges it can’t keep up the necessary speed of the stream.

If running over wifi, is the Mini within 5 metres of the router or a repeater?

If not, can you try it nearer, or over Ethernet?

[Popeye13_Official]

Funny you ask about Ethernet. That was how i first installed it as. Once that failed to playback any channels, i unplugged it and went with wifi, forced it to reboot and went again, with the same results.

Setup was in the exact same place where i had a play with the Pro box a few days before and that worked. It has clear line of sight to the router and it roughly 6-7 meters away. Same place where my Roku stick gets a great signal from the router and no issues.

Im guessing it just had a s***-fit and wasn't interested in playing ball.

I'll factory reset it and have another try today. Hopefully that yields success.

[Popeye13_Official]

No joy after factory reset and the same issue on the Pro box. Had to call CS and they've escalated it. Awaiting callback / fix

[DarrenDev]

IPC6023 is always a multicast issue, but only sometimes a speed issue.
If none of the channels from the TV Guide ever start, then it's worth checking this setting on the hub first:

https://www.bt.com/help/broadband/getting-set-up/how-to-set-up/bt-smart-hub-2/full-fibre-mode

If that's set correctly, and you're not using any 3rd party equipment between the box and the hub, then you need to call - it's most likely a configuration error on your line. I can see you've called already @Popeye13_Official so they'll be on the case in the next few days.

[Midnight_Voice]

@DarrenDev 

Thanks for the correction.

But this isn’t something you can glean from typing IPC6023 into the error checking page:-

https://www.bt.com/help/tv/what-do-the-bt-tv-error-codes-mean-

and perhaps the advice there should also include your wise words from above 😎

[Popeye13_Official]

Hi Darren. We’re on the Superhub 3 (or Superhub+ as it’s also known as) so we don’t have that setting. I saw that suggestion from you in another forum post and had a look. 

Aye, spoke to a lovely member of CS team from Newcastle and went through a few things such as resetting the Openreach modem and she also ping-tested the Pro box and was happy with that result.
She was also happy with speed and couldn’t see anything on the router that could cause it but she also made clear she was limited in what she was able to do and that would have to go up elsewhere and to await a callback in the next few days. 
Thanks though 

[DarrenDev]

@Midnight_Voice the help articles on bt.com are out of date - new ones will be posted on ee.co.uk when they're ready