Had a call from TMC yesterday telling us the exchange hadn't been properly configured and would call back again today.
This morning, we had a text to say the issue was resolved but it hasn't been, as EETV still isn't working (Rebooted everything before i tried) @DarrenDev are you able to see if its showing as resolved or still pending?
You should be able to reply to the text @Popeye13_Official
Unfortunately TMC use their own system for tracking faults, which I don't have access to.
Replied to the message and got a callback from someone who was rather unhelpful and short. They remote factory reset the TV box 🙄 and said that should have addressed the issue (When TMC told us yesterday it was an exchange config. issue) and we still have no TV service.
The TMC call yesterday said they'd call-back today at some point, and when asked if any time was unavailable we said no (Im on annual leave so im at home) so they said they'd call at some point today.
Thanks for looking anyway, its appreciated.
TMC just called, and confirmed after raising an issue to be checked at the exchange, thats built and performing correctly yet we still have the loss of TV with same error code (IPC6023)
Now its off to the 'Offline Team' to investigate if something is off with the account because after factory-resetting the hub, its still not receiving the Multicast data for the Box. Next call is Tuesday.
I keep seeing TMC, but I don’t know how they come into it. Can I ask who they are, and what do they do?
@Midnight_Voicewrote:I keep seeing TMC, but I don’t know how they come into it. Can I ask who they are, and what do they do?
I believe it is a BT team, TMC = Technical Management Centre.