RTE Channels Disappear

[Dangs]

Hi have noticed that some of the RTE channels disappear on the pro tv box! RTE signal is perfect when I do a channel search when it finishes I can see that it has found 220 odd channels which would be normal enough then before I can click out of the menu it drops to 185 odd channels then on the tv guide one rte mux is there the other has dropped off, im a tv engineer so i know the signals are fine have also seen this on other customers pro TV box’s looks like a software issue and have checked box’s all up to date! Have done factory reset also 

[zulu17]

Hi @Dangs 

That sounds like the  EETV Guide  is not including those channels. It would be a Youview EPG  customzred based upon your broadband supplier and location.

The official EETV  help page listing the channels available for both aerial and IP mode  is at

https://ee.co.uk/help/tv-sport/ee-tv-channel-guide

[shakey1981]

 moved from ireland where you a using  irsh ip moved to england  ? using a uk ip rte channels arent listed

[Dangs]

They are not rte ip channels streamed they come in on the dvb aerial, there is two rte muxs and when scanning the channels i can see that it finds both muxs ok then a second later drops one of the muxs, 

[shakey1981]

well same applies RTE dont broadcast in the uk

onlyin ireland 

i think on sky there in the tv guide and are only accessible with a sub that has an account based in ireland

No, RTÉ (Raidió Teilifís Éireann) is generally not directly available outside Ireland you might signal wouls be to weak even if you could

[Dangs]

Here In Northern Ireland the rte channels are fta and in the majority of the province the signals are good as I’ve stated fitting and servicing tv aerials is my trade so I know the rte signal is perfect and I know the box is initially finding the mux then dropping them off before exiting the finished scan, also if the signal for example the bbc channels isn’t great it won’t drop the channels off the channel will still be there but you’d get a message to say weak/poor signal 

[shakey1981]

they will be fta here if this ws allowed im sure it only encrypted via view card on sky to ensure that only people with an irish address on their account can view RTE to avoid possible tv rights problems

[Dangs]

They are not encrypted as one rte mux is working so getting some of the rte channels perfectly it is obviously a problem in the software somewhere, Sony YouView TV’s used to drop the all the rte channels out, was a software issue as you could turn the youview off and receive the rte channels through Sonys own tv guide Youview Where able to fix this with a software update 

[zulu17]

The issue that @Dangs  is raising is  I believe why they are not seeing the NI Mux Freeview channels which include some RTE and other Irish SD channels appearing on the Pro Box EPG ?

These are the current channels I believe are available on Freeview Ni Mux 

53	TG4	Entertainment	NI mux				✓
54	RTÉ One	Entertainment	NI mux				✓
55	RTÉ Two	Entertainment	NI mux				✓
729	RTÉ RnaG	Radio	NI mux				✓

[Dangs]

There is actually 3 RTE Muxs available the one you have shown there is a mini mux there is also two Public Broadcast Muxs for RTE Channels

Ireland's free-to-air digital television service operated by RTÉ subsidiary 2rn,

operates using two main terrestrial multiplexes (Mux 1 and Mux 2) that cover approximately 98% of the population. These multiplexes use DVB-T and MPEG-4 compression to deliver all major Irish channels, including HD content, radio stations, and digital Aertel services. 

Wikipedia +2

Key Details on Saorview Multiplexes:

• Multiplex Structure: There are two main public service multiplexes (PSB).
• Mux 1 & 2 Contents: These carry RTÉ One, RTÉ2, TV3 (Virgin Media), TG4, Oireachtas TV, and various radio stations.
• Recent Updates (2023): Following technical changes in 2023 to improve capacity, TG4+1 and Cúla 4 were added to Multiplex 2.
• Radio Changes: Several RTÉ radio services (Pulse, Chill) were moved to Mux 2.
• Capacity: Despite the addition of new channels, 2rn has upgraded encoders, which may allow for future services.
• Future Changes: Some digital radio stations (e.g., RTÉ Pulse, 2XM) are set to close, while others (like RTÉ Gold) may be retained.
• Technical Details: The system requires a UHF aerial and a DVB-T/MPEG-4 compliant TV or set-top box.
• Northern Ireland Overspill: In areas of Northern Ireland, these multiplexes can often be received, with some channels appearing in the 800s on Freeview TVs

Previous EE/BT Youview Humax PVR box’s had all the channels without issue, I cannot confirm but some of my customers have stated that both rte muxs have worked on EE Pro box’s at some point In the past, I just find it strange that it clearly can find both muxs when searching but then drop the second mux