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Re: BT TV Error codes BTP 15000 and BTP 15990

Good evening,

 

scrolling for these threads in relation to BtP-15990 (missing Bt Sport on BT TV) as I have had the same issue since joining Bt on 21/01/22.

 

multiple factory resets, other streaming services are fine and BT sport works fine on my phone via mobile app, just not on the TV. Channel 408 is missing for example and it says I have 0 subscription channels. Even had a home visit and replacement hardware but no change.

 

is a moderator able to check my account in the same way as inferred above in the previous posts please?

 

thanks in advance,

sam Mumford

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Message 2 of 2

Re: BT TV Error codes BTP 15000 and BTP 15990

Hi @Smumford15485 and welcome to the community.

I'm sorry you're seeing the error message, even after an engineer visit. I'm sure we can help you with this. I'll need a few more details so I'll drop you a private message now so you can get in touch.

Cheers

David

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