I recently posted ref. a complete fail on my youview box.General view was that i wouldn't get a free replacement box because i was out of contract,this was confirmed when i phoned BT.The box is mine to keep as i've had for about 8 years,i was told that i didn't have to take out a new contract for my broadband,I can get full fibre but for various reasons ,don't want it at the moment.I was advised that i could recontract for my bt/tnt sport only & i would then be able to get a free replacement box,i'm assuming that it would be the boxpro.Is it correct ,that i can recontract for bt sport & not my broadband.
I don't believe it is correct.
To use a BT/EE TV box you need to have BT/EE broadband. I am not aware of anyone buying the TV service without re-contracting broadband at the same time.
For example, to sign you up to a new 24 month TV contract, they re-contract your broadband service to align, because you have to have it to get TV.
@stereohavenis correct in that taking a new TV contract would require renewal of broadband also.
But if I understand your posts correctly, you're currently paying for Sport, just out of contract? If so I would have thought it was incumbent on BT to provide you with a working box. Not necessarily a Pro Box but a working box of some kind.
I would maybe try again, pointing out that you paying for a service you cannot fully utilise. If they won't budge, ask to be put through to retentions & ask if they'd rather lose you as a customer completely.
As you've already found, getting accurate information out of BT isn't as easy as it should be...
@Cliff suggest you report a fault with your existing rolling contract TV box service. If you simply talk to sales requesting an upgraded or new box their sales process would I believe include a new minimum term .