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jas20001978
Contributor

on ‎23-03-2022 17h50

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Message 1 of 2

Slow multiroom box

Hi there, we have had BT TV for around a week and the main Pro box is working fine. However the multiroom box is painfully slow. Apps like Prime Video are unusable and frustrating.

The main box is quite speedy and useable like a modern smart TV. Does anyone else have issues with a very slow multiroom box or do I need to phone BT and ask for a replacement. 

Thanks.

 

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Les-Gibson
Guru

‎24-03-2022 21h56 - edited ‎24-03-2022 21h57

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Message 2 of 2

Re: Slow multiroom box

How is the box that's running slow connected to your router? if by powerline adapters then it may be worth trying it with an ethernet cable instead, failing that you could try a factory reset on it (see How do I reset my BT TV box? | BT Help )

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