TV Cancellation

[pointer772001]

Hello,  

We have switched our broadband provider today and have received an email from BT advising the broadband has stopped which is fine, but not the TV service?

I spent almost 10 mins on hold waiting to be transferred to the cancellations team by which point I then got cut off.

Can someone please cancel this for me online?

Thanks,

[imjolly · Accepted solution]

the forum mods have no account access and as this is a community forum your post does not go to BT.  you need to phone CS 03301234150 and cancel

[Kodikid]

You literally can't have EE tv without BT/EE broadband.  When you cancelled the broadband  the tv also ceased. 

[pointer772001]

Well that's what I thought but I haven't had an email saying the TV was cancelled (Like I did with the broadband)

[iniltous]

Not sure that’s necessarily true , there is a BT/EE app and Discovery + is part of both , so I’d be calling to check ,even if it’s unnecessary , in case you continue to pay for access via apps , but it’s true to say if you have a BT/EE set top box that needs BT/EE to work

[zulu17]

Specifically

https://www.bt.com/terms/post1stsep2020voiceandbroadband

extract below

What happens if I buy a number of services from you?

If we provide you with more than one service or item of equipment (for example, if you have more than one of TNT Sports, BT Mobile, EE TV, BT Broadband or BT Phone) you'll have a separate agreement for each one (and possibly for different items of equipment). Make sure you read each agreement carefully. Although some of the terms are the same or very similar, each agreement has important differences.

Some of our services depend on each other. For example, you can only get EE TV if you also have BT Broadband. If we or you end or suspend one service, we may need to end or suspend another. If that’s the case, we'll tell you.

[pointer772001]

Hi All,

Just an update, our TV box has now changed back to the You view logo and has no BT branding showing so I'm assuming it has been stopped now?

[zulu17]

@pointer772001  you lose the EE  and revert to Youview  branding when Youview  detect that your TV box is connected  to an ISP other than EE or BT.