Utv app not opening

[ruthg]

For the last couple of days have not been able to access the U tv app

I select the app and it initially opens but then screen goes black and nothing progresses. There is no error code. I can open other apps like Netflix and the iplayer and can stream U on my laptop
I have switched off and disconnected the box and then reconnected and its still the same

Any ideas? Many thanks

[DarrenDev]

Unfortunately the best suggestion at this point would be to use the factory reset option on the TV box. If it's a TV Box Pro then you can select the option to keep recordings.

[ruthg]

Thanks. I had read that. Will go ahead and do that and hopefully will sort the problem