Will my BT-TV box stop working if I cancel EETV?

[kwaker5]

@Ali_A 

When I asked them originally, all they told me was that the box would no longer work, which I wasn't convinced was true and is the reason I posted here.

[zulu17]

@kwaker5  that incorect response suggests that they haven't looked into your actual contract and account. 

[TimCurtis]

@kwaker5 

Customer Service "guides" are quite ignorant of facts. Even if they determine that you had the box prior to the date mentioned they'll quite possibly insist that the box must be returned but it's yours to keep.

If you've got the Pro box then yes you'll have to return it or be charged as that wasn't available until after December 2019.

[kwaker5]

I took a look at the box and I think I have a BT TV Recordable Box G4. Any idea if they will want this back or whether it will work if I leave? 

[zulu17]

@kwaker5  BT  normally  apply the date based criteria  in determining  whether a non  return fee would be charged,  BT also would normally (as part their recycling policy)  ask for return. Of course if you are the legal owner of the box it is optional  to return.

Two simple ways of determine which box you have on  working boxes is to open box   HELP app and press I (nfo) button on remite and you get a About your Youview Box display  or use the Box home page Settings >Information  & Reset >Device Information

[kwaker5]

Thanks, it's a Humax DTRT2100. Guessing it's the non4K recordable device listed at https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo
So maybe I can just hold onto it for £89, assuming it works without a subscription. I don't expect BT/EE to enlighten me on this point!

[gg30340]

Just keep the box and if works it works! If you get a bill for it you then send it back and BT will refund you. 

Everything else has been repeatedly said so it's now up to you what you decide to do.

[kwaker5]

Good plan, I will try that. Will report back on the outcome in a few weeks.

[kwaker5]

I said I would report back! My box continued to work for about 4 weeks but then stopped.  I have no idea whether this was a BT/EE switching off thing (probably) or it just broke.  I tried resetting, etc. but nothing seems to work.  It just switches between a youview loading screen and BT screen.  I contacted Humax for advice (it is a DTRT2100 box) but they told me to contact BT/EE.    

[Hunter2660]

Probably a hard drive failure. You could try installing a replacement drive, if your capable, but really it's not worth it. The 2100 is pretty ancient now (in tech terms), just send it back to BT.