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Youview box fails to record

My youview box fails to record programmes that have been set to record, if I turn the program on it immediately begins to record though, it's mainly on ITV3 but happens on other channels. I  have been in an online chat with a BT operator but he discovered no faults, I did a soft reset to no avail, the box is only a few months old having been replaced, I'm thinking of leaving BT because of the fault. Any help would be appreciated 

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