Youview box problem

[ghughesy]

My Youview box is stuck on loading and won’t start up. Ive tried turning off and on which didn’t help. 

I have followed online advice to enter maintenance mode but that won’t load either - it just goes to a black screen after selecting yes to enter maintenance mode. 

please help

[zulu17]

Hi @ghughesy 

IF you have a current BT TV subscription then  see the live chat or phone  contact options at

Fix BT TV | BT Help

to report the problem.