renew

[polish]

Just renewed my bt  package with tv to be included.  The guy said an engineer would have to come out to put me onto full fibre even though I no longer need the digital landline and have a bt  smart hub, was informed I still need the landline and wondering why this is?  Thanks Jules

[imjolly]

even though you no longer have home phone capabilities having broadband only you still need a line otherwise how do you expect to get your broadband?  the line can be either copper or fibre and price is included in package cost

[polish]

I was told that I had to have a landline so it is still working.  Thanks Jules

[TimCurtis]

@polish

Unless they're switching you to Full Fibre - presumably Fibre 100 - then you don't need an engineer at all.

If they're switching you to Full Fibre then you don't need a phone service if you don't want/need one so shouldn't be paying anything for it.

In general be very wary of what you get told by the guides - as they're now called - because quite often what they say can't be trusted.

[imjolly]

@polish 

if your package is broadband and phone not just broadband then you have ability to make/receive call on your home phone and the additional cost is between £2/5pm depending what you negotiate.  you will be on PAYG unless you purchase an anytime call package.

the cost of your line which you must have to get broadband whether copper or fibre is included in the basic package cost

[Midnight_Voice]

@polish 

The term landline is fraught with ambiguity. Before Fibre To The Property, you had a copper connection to the cabinet, where, if you had Fibre To The Cabinet, your broadband was picked up on the fibre, but your telephone calls continued on copper to the Exchange and beyond.

That copper to the exchange, plus your copper to the cabinet, was your ‘landline’.

Now the term has, rather regrettably and confusingly, morphed into the description of your fibre line, to distinguish it, perhaps, from the mobile broadband you might alternatively have?

So do you need a landline? Yes on the new usage, no on the old sense of a telephone line.

But would you like still to be able to make and receive phone calls the ‘old way’, i.e. over, perhaps, your existing non-mobile phones, or even a whizzy-dizzy new Digital Voice one?

If so, then you can pay BT or EE for this service, which will use a tiny slice of your fibre. You can even keep using your existing phones; the master just needs to be plugged into your router now, and not into a BT socket.

But if you want to, and can, go all-mobile, you don’t need those services at all.