2 sub e mail accounts have disappeared

[gavbland]

Over the last couple of days 2 of my sub e mail accounts have disappeared - I have not deleted them and there is no record of deletion in the deleted e mail address section.

My main account works fine but when I dnter either of the e mail addresses that have disappeared to log in I receive a not recognised message!

i am also unable to send e mails to either account from my main account - they just bounce back

any advice appreciated 

[Keith_Beddoe]

@gavbland 

Have you logged into MyBt and looked at the manage email addresses section to see if they are listed?

Are they in regular usage?

See http://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-email-address-been-suspended-or-de...

[gavbland]

Hi 

they are in regular usage and have literally disappeared from my list of accounts a test message bounced back saying the account is disabled 

[Keith_Beddoe]

Not sure then, lets see if any other forum member can help. I assume these are associated with a current BT broadband service, or BT Premium mail?

[gavbland]

Thsnks

yes current BT premium mail account - main account works fine

[Keith_Beddoe]

You may have to call the premium mail helpdesk then.

[Andy_N]

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@gavblandwrote:

Over the last couple of days 2 of my sub e mail accounts have disappeared - I have not deleted them and there is no record of deletion in the deleted e mail address section.

My main account works fine but when I dnter either of the e mail addresses that have disappeared to log in I receive a not recognised message!

i am also unable to send e mails to either account from my main account - they just bounce back

any advice appreciated 

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Hi, welcome to the forums.

This could be a system issue, but usually a bounce back message indicates the reason - sometimes it's not easy to properly decipher the message.

I've sent you a private message (you'll see an envelope on screen to press).