cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
878 Views
Message 11 of 29

Re: 550 spam, or phishing or malware.

Go to solution

@BillGK wrote:
Yes and changing the title makes no difference.

Thanks for trying that @BillGK 

Sorry you're getting the same message.

My colleague @DavidM is dealing with your complaint and has passed this to our email specialists.  He'll give you a shout when he receives word back from them.

Thanks,

Robbie

0 Ratings
Reply
861 Views
Message 12 of 29

Re: 550 spam, or phishing or malware.

Go to solution
It is becoming intolerable. I have just tried to reply to a simple email from a colleague with whom I regularly correspond and copied to another colleague by her. My reply to all undeliverable so I forwarded the email to them still undeliverable and yet NO attachments in or out
0 Ratings
Reply
811 Views
Message 13 of 29

Re: 550 spam, or phishing or malware.

Go to solution

The Problem is ongoing. I was told it was being looked into but have received a complaint closed email. It looked like it was felt to be because I use MS Outlook as part of my MS Office 365 package to send and receive emails but have now been unable to send identical reply through BTmail as was being prevented by System Administrator.  So the problem remains the same  as it has been for the past three -four weeks. Just what is going on? What changed 3-4 weeks ago to create the problem? What can be done to stop it happening? Other than not replying to emails? Not happy

0 Ratings
Reply
798 Views
Message 14 of 29

Re: 550 spam, or phishing or malware.

Go to solution

@BillGKwrote:

The Problem is ongoing. I was told it was being looked into but have received a complaint closed email. It looked like it was felt to be because I use MS Outlook as part of my MS Office 365 package to send and receive emails but have now been unable to send identical reply through BTmail as was being prevented by System Administrator.  So the problem remains the same  as it has been for the past three -four weeks. Just what is going on? What changed 3-4 weeks ago to create the problem? What can be done to stop it happening? Other than not replying to emails? Not happy


There is a simple answer. Stop using BTinternet email - use something else like Gmail.

 

0 Ratings
Reply
795 Views
Message 15 of 29

Re: 550 spam, or phishing or malware.

Go to solution

That does not sound like a satisfactory solution when hundreds of people have my email address.

0 Ratings
Reply
788 Views
Message 16 of 29

Re: 550 spam, or phishing or malware.

Go to solution

@BillGKwrote:

That does not sound like a satisfactory solution when hundreds of people have my email address.


It can take a few months to inform everyone, but sticking with something that doesn't work correctly for you also isn't satisfactory I guess.

You can even use the Gmail (or similar) to send out these group messages while still keeping your BTinternet address. A simple one-off email to the recipients to tell them why you are changing might be useful as a start - that way they can expect to receive from a different address than they expect.

Changing to a non ISP email address makes moving to another ISP much easier.

0 Ratings
Reply
785 Views
Message 17 of 29

Re: 550 spam, or phishing or malware.

Go to solution

So is the advice that no one should use btinternet.com for email?

0 Ratings
Reply
771 Views
Message 18 of 29

Re: 550 spam, or phishing or malware.

Go to solution

@BillGKwrote:

So is the advice that no one should use btinternet.com for email?


Clearly it's a personal opinion, and many - possibly most - don't have any issues. However over the years there have been a great many issues raised in this forum and long ago in newsgroups.

My personal opinion is for people not to use any ISP dedicated email, since moving to other ISPs can cause issues or costs.

0 Ratings
Reply
749 Views
Message 19 of 29

Re: 550 spam, or phishing or malware.

Go to solution

I am paying BT for a service and am not receiving it  - someone need so sort this out:

0 Ratings
Reply
661 Views
Message 20 of 29

Re: 550 spam, or phishing or malware.

Go to solution

I am also having similar problems - cant send emails to multiple recipients if a hyperlink is in original email  - as soon as I remove hyperlink it sends to all parties! Not sure if this is same problem or connected but its a right pain in the bum.

Advice appreciated

0 Ratings
Reply