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BillGK
Aspiring Contributor
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Message 1 of 19

550 spam, or phishing or malware.

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For the past two days every time I send an email through outlook to multiple addresses in respect of groups to which I belong (maximum number of recipients 16) and also when I reply to all having received an email copied to the group by one of the group I receive this bounce back:

 550 spam, or phishing or malware.  Please check or edit your message and try sending it again. (6-1-3-2) ID (613A8F0705ED6042)

I have McAffee installed on my laptop and it has not detected any issues.

 

This is creating issues for me: what can I do to return to the status quo ante?? 

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18 REPLIES 18
PaddyB
Moderator
Moderator
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Message 2 of 19

Re: 550 spam, or phishing or malware.

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Hi @BillGK,

Thank you for posting. I'm sorry if you're having issues sending emails. 

If you send me your details, I'll get the email team to investigate.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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baker_stuart
Beginner
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Message 3 of 19

Re: 550 spam, or phishing or malware.

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Hi PaddyB

I am also exercising the same issue as detailed here.  Is there a known fix yet?

Thanks

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BillGK
Aspiring Contributor
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Message 4 of 19

Re: 550 spam, or phishing or malware.

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I have had this from BT yesterday:
"We're looking into it

Hello,

Thanks for getting in touch with us.

We're looking into the complaint you raised and we'll get back to you as soon as we can. ...
Find out more about the process we're following ..."

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baker_stuart
Beginner
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Message 5 of 19

Re: 550 spam, or phishing or malware.

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Thanks @BillGK- that doesn't fill me with any confidence.

Strangely - I noticed that some emails from Outlook are sending, but the majority are bouncing back immediately with "550 spam, or phishing or malware.  Please check or edit your message and try sending it again. (6-1-3-2) ID (613A8DE80694CB78)" - even with just plain text of 'test' in the subject and body.

I get the below from the Webmail client - again just with subject and body text of 'test':

baker_stuart_0-1635276923311.png

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BillGK
Aspiring Contributor
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Message 6 of 19

Re: 550 spam, or phishing or malware.

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It is still happening - I am trying to circulate a web bulletin email from the RFU to my rugby club committee colleagues - something I do every couple of weeks - and that has now fallen foul of the curse of "550 Spam..." It is really quite unacceptable
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NeilO
Moderator
Moderator
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Message 7 of 19

Re: 550 spam, or phishing or malware.

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@BillGK I'm really sorry you're experiencing issues sending emails. I can see my colleague @DavidM has raised a case with our email specialists to get this fixed and he'll be in touch as soon as he has an update. Have you tried changing the Subject line in the email to see if it will send? It's likely there is something within the email that the spam filter is picking up in error.

@baker_stuart I'm sorry to see you're also getting this error message, I've sent you a private message so you can send over your details and we'll be happy to help.

Thanks

Neil 

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baker_stuart
Beginner
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Message 8 of 19

Re: 550 spam, or phishing or malware.

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@NeilO - I have sent you a message containing the requested information - Thanks

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NeilO
Moderator
Moderator
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Message 9 of 19

Re: 550 spam, or phishing or malware.

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BillGK
Aspiring Contributor
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Message 10 of 19

Re: 550 spam, or phishing or malware.

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Yes and changing the title makes no difference.
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