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dazbon
Contributor
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Message 1 of 12

553 error still can not send email

Still no joy using ver 2.19.1 & can not send even the basic email & having to switch to Gmail. Anyone any idea why this has just got worse over the last few days?

 

 

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11 REPLIES 11
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: 553 error still can not send email

As an aside to your problem, you should blank out your email address in the screen shot. This is a public forum and you could end up getting a load of spam or unsolicited mail.

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dazbon
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Message 3 of 12

Re: 553 error still can not send email

Cheers, did think about that but get a lot already & as it stands having to use Gmail anyway.

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dazbon
Contributor
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Message 4 of 12

Re: 553 error still can not send email

Tried again today & looks like it is here to stay & now email unusable.

Hopefully cropped anything that is against posting rules for forum & if anyone has any ideas as to why this has got sooo bad I would appreciate it. (Running Windows 10 with latest Chrome & Edge)

 

dazbon_0-1609676675955.png

 

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dazbon
Contributor
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Message 5 of 12

Re: 553 error still can not send email

Well if it won't work with Chrome etc then one answer is to set-up via outlook as an account & get it to work through that. Checked it & seems to work at the mo.

Tried phoning BT & keep getting put on hold. Thinking it is something to do with updated security protocol + using VPN & the easy access via chrome etc appears to be no longer available to me, on the send side of things anyway.

Any experts any thoughts as to why this has now become unusable via Chrome?

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licquorice
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Distinguished Sage
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Message 6 of 12

Re: 553 error still can not send email

Perhaps if you had mentioned you were using a VPN in the first place.............

dazbon
Contributor
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Message 7 of 12

Re: 553 error still can not send email

Finally got through to someone in the right dept. & appears they pressed the wrong button on phone & hung up on me - nice!
John in Middlesbrough BT email tech help if you read this, let me know if you have a solution?
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dazbon
Contributor
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Message 8 of 12

Re: 553 error still can not send email

Been using one the whole time & it is an email issue not VPN issue so let us hope the solution is not to turn off VPN to send an email....
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licquorice
Distinguished Sage
Distinguished Sage
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Message 9 of 12

Re: 553 error still can not send email

I think you will find it will be.

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dazbon
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Message 10 of 12

Re: 553 error still can not send email

So helpful, thank you.

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