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Newbie
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Message 1 of 4

554 5.7.1 Error - My emails are getting rejected everywhere, but ONLY via BT, fine via Vodafone

I'm getting emails rejected everywhere, perhaps there is a general SPAM block in place based on the IP BT is giving me?

 

The same device (iPhone) receives a rejected message over Wifi but is fine when sending via Vodafone

 

 

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Newbie
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Message 2 of 4

Re: 554 5.7.1 Error - My emails are getting rejected everywhere, but ONLY via BT, fine via Vodafone

I looked at "what is my ip address" website.

Entered this address into mxtoolbox.com

Hey presto, it's blacklisted on 2 services!!

LISTEDSORBS DUHL
 

 

 LISTED
Spamhaus ZEN

 

BT - PLEASE can you get this removed or assign a new range (tell me how I can get this)? I can't send emails apart from by phone!!

 

Thanks!

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Newbie
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Message 3 of 4

Re: 554 5.7.1 Error - My emails are getting rejected everywhere, but ONLY via BT, fine via Vodafone

I checked "what is my ip" website

entered the ip into "mxtools.com"

hey presto - it's blacklisted on two services:

 LISTEDSORBS DUHL
 LISTEDSpamhaus ZEN

 

BT - PLEASE can you get this removed, assign a new dynamic range, or some other solution. We cannot send email except by phone (!) for two days now.

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Moderator
Moderator
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Message 4 of 4

Re: 554 5.7.1 Error - My emails are getting rejected everywhere, but ONLY via BT, fine via Vodafone

Hi @pogosi and welcome.

I'm really sorry you're having problems with your email. I'll be happy to lend a hand. I'll drop you a private message so you can get in touch.

Cheers

David

 

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