cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
511 Views
Message 1 of 11

554 Message rejected for policy reasons

Go to solution
From one gmail account I get a “Delivery Status Notification (Failure)” email bounced back to me whenever I send an email to anyone with a btinternet.com email address (all other email domains are fine). 
 
The specific message is :
 
“The response from the remote server was:
554 Message rejected for policy reasons (2.1.2.3) on 2022/11/22 09:28:37 GMT”
 
If I send the same message from another gmail account it does not get bounced. 
 
Any ideas please?
 
 
0 Ratings
Reply
10 REPLIES 10
441 Views
Message 2 of 11

Re: 554 Message rejected for policy reasons

Go to solution

Hi @molar59, are you sending the email to only this user when you get this error?
Or is it one on a distribution list and if so how many recipients?

Cheers

John

0 Ratings
Reply
435 Views
Message 3 of 11

Re: 554 Message rejected for policy reasons

Go to solution

Hi @JohnC2   

Thanks for responding. The rejections started when the btinternet users were included in a mailing list (about 64 recipients).  However the rejections continue even when the users are emailed individually. 

0 Ratings
Reply
419 Views
Message 4 of 11

Re: 554 Message rejected for policy reasons

Go to solution

Hi @molar59, thanks for getting back to me.

Are you sending from an @btinternet email address? There is a limit on the number of recipients of 49. 

Check out Error 554 for further help with what can cause this error.

Have you tried sending an individual email to the address from a different IP address just in case the current IP is on a Blacklist?

Cheers

John

0 Ratings
Reply
411 Views
Message 5 of 11

Re: 554 Message rejected for policy reasons

Go to solution

Hi @JohnC2 

I'm sending from a Gmail address.  Other Gmail addresses can send to btinternet addresses, only this Gmail address cannot send to single or multiple btinternet addresses.

I've tried sending from different IP addresses.

Perhaps this Gmail address is on a btinternet blacklist.  I've sent an email to postmaster@btinternet.com but no reply.

Anything more you can do to help?  

Thanks.

 

0 Ratings
Reply
394 Views
Message 6 of 11

Re: 554 Message rejected for policy reasons

Go to solution

Hi @molar59, going to the Postmaster would've been the next step I would have recommended for you.

Cheers

John

0 Ratings
Reply
352 Views
Message 7 of 11

Re: 554 Message rejected for policy reasons

Go to solution

Thank you @JohnC2 but as I can’t get a reply from postmaster this thread is worthless unfortunately. Any ideas how to get them to respond / un-blacklist my address?  

This is preventing our organisation from communicating with a large number of people who have btinternet addresses. 

0 Ratings
Reply
338 Views
Message 8 of 11

Re: 554 Message rejected for policy reasons

Go to solution

Hi @molar59, when did you contact the postmaster?

Cheers

John

0 Ratings
Reply
329 Views
Message 9 of 11

Re: 554 Message rejected for policy reasons

Go to solution

@JohnC2 - 25 November.  

0 Ratings
Reply
319 Views
Message 10 of 11

Re: 554 Message rejected for policy reasons

Go to solution

Hi @molar59, they usually take longer than that to reply.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see if there is any way we can urge this for you.

Cheers

John

0 Ratings
Reply