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Ami1981
Beginner
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Message 1 of 2

62.6.38.125

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Hello, I have read all the posts about this issue but couldn't find any answer. I tried to email to moderators on this site but couldn't find how to contact them. 

Basically, I am a sky customer but I have been having this problem of redirecting to this page for over a week and sky helpdesk or their engineers couldn't solve this issue. I am really struggling with not having any internet. Please if any mods could help me.  This problem happened 1 day after their engineer came and renewed and reconnect our external faults.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: 62.6.38.125

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Why are you posting on a BT retail forum if you are a Sky customer, the mods here will be unable to help you.

The reason you are seeing the landing page is because you are connecting to a BT BRAS but don't have a BT account. You will need to report the fault to Sky and get them to sort it out. Your line has probably been misconnected somewhere.