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AmandaJosh
Beginner
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Message 1 of 7

£7.50 talk21 email account linking to BT Basic

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A friend has BT Basic with Broadband, and an old talk21 account that she is paying monthly for, I think £7.50.

 

Can she link the two to pay less?

 

And is talk21 part of yahoo or bt?  (I am not sure if yahoo is as safe as bt)

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gg30340
Distinguished Sage
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Message 2 of 7

Re: £7.50 talk21 email account linking to BT Basic

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Have a look at this link about adding an email address to a BT Broadband account.

https://www.bt.com/help/email/manage-email-account/can-i-move-my-bt-email-address-to-another-account...

gg30340
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Message 3 of 7

Re: £7.50 talk21 email account linking to BT Basic

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Another thing she could consider is "downgrading" her email to a "Basic" email account.

This would mean that she would only be able to access her email account using a web browser so if she uses an email client or an app on a phone or tablet she would not be able to do that. She would need to use a web browser.

https://www.bt.com/help/email/bt-email-products

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AmandaJosh
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Message 4 of 7

Re: £7.50 talk21 email account linking to BT Basic

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Thank you. She is only paying the £7.50 because they told her a while back that it would be deleted if she didn't pay.

Has it always been the case that Basic talk21 email is free?

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gg30340
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Message 5 of 7

Re: £7.50 talk21 email account linking to BT Basic

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No. It has only recently been introduced that you can "downgrade" to Basic email if you are a BTPremium email account holder or if you are leaving BTBroadband.

AmandaJosh
Beginner
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Message 6 of 7

Re: £7.50 talk21 email account linking to BT Basic

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Thank you that's really helpful. I'll suggest she donates a month's fee to your charity.
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gg30340
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Message 7 of 7

Re: £7.50 talk21 email account linking to BT Basic

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Hopefully it goes through smoothly for her. That is a generous thought about the donation to Help for Heroes. Thank you.