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Message 1 of 6

ALL MY EMAILS HAVE GONE MISSING ANYTHING OLDER THEN DEC 21

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TOPIC 

HAVE TRIED TO MESSAGE JohnC2 but it wont let me his name dont appear in private message option 
spoke to bt they say they dont know how to help me or wanyt me to pay 10 a month to speek to there tech team 
as a it tech who has had customers with similare problems in past i know usualy a week or two later a tech swaps a hdd or server and reroots my mail settings server and they all come back 

can someon please let me know if this is still the case 

also i cant send myself emails and the settinhgs button doest seem to work  

 
 
 thanks 
 
 
great advice thank you
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: ALL MY EMAILS HAVE GONE MISSING ANYTHING OLDER THEN DEC 21

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Please remove your email address from your post. This is a public forum and it is against forum rules to post personal email addresses.

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: ALL MY EMAILS HAVE GONE MISSING ANYTHING OLDER THEN DEC 21

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Which email system are you on - bt yahoo or the newer BT Mail?

you cannot message the mods as contact is by invite only



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Distinguished Guru
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Message 4 of 6

Re: ALL MY EMAILS HAVE GONE MISSING ANYTHING OLDER THEN DEC 21

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@michaeljwoodwrote:

TOPIC 

HAVE TRIED TO MESSAGE JohnC2 but it wont let me his name dont appear in private message option 
spoke to bt they say they dont know how to help me or wanyt me to pay 10 a month to speek to there tech team 
as a it tech who has had customers with similare problems in past i know usualy a week or two later a tech swaps a hdd or server and reroots my mail settings server and they all come back 

can someon please let me know if this is still the case 

also i cant send myself emails and the settinhgs button doest seem to work  

 thanks 
 
great advice thank you

Hi, welcome to the forums.

How are you accessing your emails, is it via webmail using a browser, or app/client using a smart device etc?

Not sure what the "settings button" has relevance to the sending of emails - is this with BTMail or BTYahoo (as has been asked) ?

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Message 5 of 6

Re: ALL MY EMAILS HAVE GONE MISSING ANYTHING OLDER THEN DEC 21

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bt yahoo bt offical website redirects me mail.yahoo.com
Im a bt customer who had this email as part of my internet package way way back the site is mail.yahoo.com im useing multiple devices and webmail and windows 10 mail app both have same lack off emails
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Message 6 of 6

Re: ALL MY EMAILS HAVE GONE MISSING ANYTHING OLDER THEN DEC 21

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SOLVED FIXED  easy just request they resend all your emais filll out form took less then 30 sec

https://www.bt.com/help/emailrecovery

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