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Access to BT Email

My wife was recently told by BT to change her email password, due to a security concern, and she did this.

However, when she now tries to access her email, she gets the following message:

"Set up two-step authentication.

Before you can access your email service you’ll need to login with your BTID to enhance your account security with two-step authentication.

Two-step authentication adds an additional layer of protection when you access your account. It’s quick and easy to set-up."  (famous last words)

I did this on her behalf several times over the course of an hour, but after each attempt the above message continued to appear, like being in a circle.

Consequently she is now locked out of her email and we can't find a way in.

If anyone else has had and solved this problem, or has any ideas about how to overcome it, I would be very pleased to hear from you!

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