Access to Partners Mail at btinternet.com Disappeared

[atttim]

Windows 10 PC

1. I am the account holder with the btinternet.com account

2. My Partner who also has a btinternet.com mail is unable to access their Mail Account.

3. I went into MYBT Account and can confirm they are still registered under Friends and Family with their correct named account.

4. How des my Partner see/ recover his emails ??

[gg30340]

What happens when your partner tries to log on at this page?

BTMail 

[atttim · Accepted solution]

This is how I seemed to have overcome this problem !!:

1. Log in to MY side of the computer, open Browser, go to My Favourites, DELETE BT MAIL FAVOURITES

2. Log In to My BT > Log in to my BT Mail> Two Step Authentification Occurs> Am back into MY Mail> In Browser ADD NEW FAVOURITE BT MAIL PAGE TO FAV LIST> Now All Working on my side of the Computer

MY PARTNER

1. Log in to his side of the Computer> Go to Favourites>Remove the BTMail Quick Start> Type in Browser BT.COM>Page appears requesting HIS email Address>add Password to his address> Activate Input > His Emails On his side  of the computer APPEARS !!> Go to Browser, Add NEW Email Page as favourite> To check it works, Remove Email Page, Activate the NEW Favourite added for BTMail > His Email Page is uploaded All is working !!

I remember reading something somewhere about deleting Favourites BT Mail when the change does occur but I had no pre warning or advice what to do !!

Hope this MAY work for others with the same problem I have reported here

[gg30340]

What you have done is more or less what the instructions are in the log on page link I posted along with the addition of two factor authentication.

[atttim]

How do I find this post of yours of which you speak, what is its TITLE ??

[licquorice]

It was the post previous to your 'solution'.

gg30340

Distinguished Sage

on ‎13-03-2024 20h40

35 Views

Message 2 of 5

Re: Access to Partners Mail at btinternet.com Disappeared

What happens when your partner tries to log on at this page?

BTMail 

[licquorice]

What happens when your partner tries to log on at this page?

BTMail 

[atttim]

The post previous to my solution I have not replied to as I was deep in DIY doing my solution.
Howerver am interested in reading gg30340's POST (somewhere ??)
"What you have done is more or less what the instructions are in the log on page link I posted along with the addition of two factor authentication."

[gg30340]

Read the link I posted in message 2.

Email Login Page (bt.com)

[atttim]

The only link i show from you in your message 2 highlighted in blue is "BTMail" That sends me to MY MAIL !!
It does not take me to your posting i wanna read !!!
My head hurts now and need sleep.
Obviously I dont understand what your trying to say ref i wanna read your posting as you mentiones after i sent my posting on a fix

[gg30340]

The page I linked to has the following message from BT on it. 

It may be the case that your email log on page has already changed and as a result you will not be shown this message.