cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
Highlighted
Carol3
Beginner
486 Views
Message 1 of 18

Accessing BTinternet email account settings to change reply-to address for webmail

Go to solution

Hi,

When I send an email from my xxx@btinternet.com account via the webmail page, it sends OK. But if a recipient presses 'reply' it goes to an old (non-BT) address that I haven't used for many years and does not exist any more. This means I never get the reply!

However, when I send an email from the same account via the Mail for Windows 10 App I have no problems. Replies come directly back to the xxx@btinternet.com address

How do I change this so that replies to emails sent from webmail go to the right address?!

I have tried looking for a 'reply-to' setting, but when I go to Settings / Mail / Accounts and select the relevant address entry (the only one I have) , the 'edit' button is greyed out / unavailable. 

Am I looking in the wrong place, or how do I enable it, or is there another way to fix this problem?

Thanks,

Carol

0 Ratings
Reply
17 REPLIES 17
Carol3
Beginner
447 Views
Message 2 of 18

Re: Accessing BTinternet email account settings to change reply-to address for webmail

Go to solution

Had a long online chat with BT with no immediate result followed by a phone call with someone with more knowledge.  Apparently there is nothing I as a user can do.  It is a historical fault lost in the midst of years of updates to things.  Now passed to a BT specialist e-mail help desk.

0 Ratings
Reply
Distinguished Guru
439 Views
Message 3 of 18

Re: Accessing BTinternet email account settings to change reply-to address for webmail

Go to solution

@Carol3wrote:

Had a long online chat with BT with no immediate result followed by a phone call with someone with more knowledge.  Apparently there is nothing I as a user can do.  It is a historical fault lost in the midst of years of updates to things.  Now passed to a BT specialist e-mail help desk.


Hi @Carol3, welcome to the forums.

When you login to webmail, do you see a Yahoo image top left? If so you're with BTYahoo.

Firstly you have to go into Basic email, go to Settings/More settings. Then on the left you should see Switch to basic Mail.

Then towards top right, click the drop down box to the left of Go and choose Settings and press Go. You should see the default account and see a Reply-to address. If your dodgy address is in that box, change it to your proper address and press Save

0 Ratings
Reply
chris-r
Beginner
379 Views
Message 4 of 18

Re: Accessing BTinternet email account settings to change reply-to address for webmail

Go to solution

Hi,

It is not clear to me whether Carol's problem has been resolved but I have a similar problem.

I log into webmail with my xx@btinternet.com id and the recipient of any email therefrom wishing to reply, sees a different email address (one I have been using for about 10 years in addition to the btinternet address but which is shortly about to be closed down) in the send to box. I see no Yahoo reference at log on. I am not aware of the phrase "basic email".  Settings has no option to allow me to change a "Reply to" address.  A recent online chat with BT support did not help and I cut short a phone call to BT support when I could not hear clearly what was said.

Help to resolve would be appreciated.

0 Ratings
Reply
Distinguished Guru
371 Views
Message 5 of 18

Re: Accessing BTinternet email account settings to change reply-to address for webmail

Go to solution

@chris-rwrote:

Hi,

It is not clear to me whether Carol's problem has been resolved but I have a similar problem.

I log into webmail with my xx@btinternet.com id and the recipient of any email therefrom wishing to reply, sees a different email address (one I have been using for about 10 years in addition to the btinternet address but which is shortly about to be closed down) in the send to box. I see no Yahoo reference at log on. I am not aware of the phrase "basic email".  Settings has no option to allow me to change a "Reply to" address.  A recent online chat with BT support did not help and I cut short a phone call to BT support when I could not hear clearly what was said.

Help to resolve would be appreciated.


Hi, welcome to the forums.

Hopefully gg30340 will be along shortly (or another forum regular who has BTMail accounts) to help. My accounts are BTYahoo - so the info I've given won't typically apply. However can you highlight and click on the actual email address you're sending from?

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
348 Views
Message 6 of 18

Re: Accessing BTinternet email account settings to change reply-to address for webmail

Go to solution

There is no way way for the email account holder to change the "reply to" email address in the BTMail system. 

Are you a BT broadband customer or paying for BT Premium email?

When you say that the "reply to" email address is one which is  10 years old and about to be closed down, can you elaborate further without giving the email address.

Is it a BT email address?

Is it a BTYahoo email address?

Does it show in your MyBT list of email addresses linked to your broadband account?

Why is it about to be closed down?

 

 

0 Ratings
Reply
Carol3
Beginner
337 Views
Message 7 of 18

Re: Accessing BTinternet email account settings to change reply-to address for webmail

Go to solution

I have had yet another long conversation with BT over this issue just now.  They have done some tests and have agreed that it is a BT server problem and passed it to their Server team.  The wrong address has been dead for about 7 years.  The withdrawal of it was the reason I got the BT e-mail address!  I just never found out there was a problem before as it only happens when I use web mail, not when I used Outlook Express (which I always did until I got my new computer recently) nor if I use Mail for Windows 10.

0 Ratings
Reply
chris-r
Beginner
330 Views
Message 8 of 18

Re: Accessing BTinternet email account settings to change reply-to address for webmail

Go to solution

re Andy I guess the short answer is NO. Once in "compose" my ID is not on show.

re gg30340 at the time of setting up this "other" email address the market for broadband and email systems was developing  and changing  rapidly and people were wanting to change provider to take advantage of new developments. I was with Yahoo before changing to btinternet.com - must have been over 10 years ago from dodgy memory. The village in which I was living decided to provide a switching service. Take a new ID such as xxx@villagename.net, tell them who your proper service provider was eg xxx@btinternet.com, arrange for all incoming mail to go to the village (hence the set up of "Reply to") and their system redirects it. Changing proper service provider is then easy - just tell the village and you don't need to tell your contacts.  I assume that the village in question now considers the service not to be value for money and is giving it the chop at the end of the year. All I need is for the "Reply to" option to be resurrected or to know where the village ID is stored in my system and how it could be patched.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
326 Views
Message 9 of 18

Re: Accessing BTinternet email account settings to change reply-to address for webmail

Go to solution

When you set this up did you set up forwarding in your, as it was then, BTYahoo email account so that emails to that address were forwarded to the village.net one. If you did, you will need to log onto your email account, assuming you can still access it, and go into the settings and remove the forwarding. 

If that doesn't work I think you will have to contact the administrators of the village.net email system and have them delete the forwarding.

0 Ratings
Reply
Distinguished Guru
307 Views
Message 10 of 18

Re: Accessing BTinternet email account settings to change reply-to address for webmail

Go to solution

@Carol3wrote:

I have had yet another long conversation with BT over this issue just now.  They have done some tests and have agreed that it is a BT server problem and passed it to their Server team.  The wrong address has been dead for about 7 years.  The withdrawal of it was the reason I got the BT e-mail address!  I just never found out there was a problem before as it only happens when I use web mail, not when I used Outlook Express (which I always did until I got my new computer recently) nor if I use Mail for Windows 10.


Thanks for popping back with the information.

If, as you imply, you are unable to alter that reply-to, it makes you wonder how many others are in the same position without knowing it.

Naturally an email client/app is going to be fine as these are configurable - as should the webmail access.

 

0 Ratings
Reply