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Community Manager
Community Manager
1,343 Views
Message 61 of 92

Re: Account Suspension Message : Déjà vu ?

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@SeanD wrote:

[...] please rest assured that your email will not be deleted if you are using it and that BT are continuing to look into why this message has appeared for some users.

 

Cheers

Sean


Hello all,

 

Further to our previous update (quoted above), we wanted to reiterate that no email addresses will be suspended.

 

The email team have been looking into this, and they expect to be ready to deploy a fix in the next few weeks, which will stop these incorrect messages being presented. We will share any new updates as and when they become available.

 

Thanks,

spackhead
Contributor
1,270 Views
Message 62 of 92

Re: Account Suspension Message : Déjà vu ?

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thanks Stephanie

 

do we need to post in here to get our account checked and sorted or is it a blanket solution for all of us users with this problem?

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Distinguished Sage
Distinguished Sage
1,259 Views
Message 63 of 92

Re: Account Suspension Message : Déjà vu ?

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You will not get an individual check/fix of your account. If there is a fix to the false message it will be a universal one.

spackhead
Contributor
1,234 Views
Message 64 of 92

Re: Account Suspension Message : Déjà vu ?

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thanks

 

so you are sure we don't need to do anything and are 100% certain that we are not going to have our accounts suspended?

 

Mine is showing only 5 days left and so any fix is likely to come way after that cut off point

 

 

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Distinguished Sage
Distinguished Sage
1,228 Views
Message 65 of 92

Re: Account Suspension Message : Déjà vu ?

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Did you read the thread. It has been repeated many times by BT and the moderators, your account will NOT be suspended.

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bcross
Aspiring Contributor
1,222 Views
Message 66 of 92

How do I stop my email addresses being suspended

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A year after the earlier posts on this subject I am still having the same problem.    I now have 9 days to go on the three email addresses I use every day.

 

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bcross
Aspiring Contributor
1,218 Views
Message 67 of 92

Re: How do I stop my email addresses being suspended

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Pleas ignore this post, my earlier search for answers only uncovered the 2014 correspondence.  I now have the full current picture.

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PinkSquirrel
Contributor
1,168 Views
Message 68 of 92

Re: Account Suspension Message : Déjà vu ?

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Should this reassuring update be added to the sticky messages? 


@StephanieG wrote:

@SeanD wrote:

[...] please rest assured that your email will not be deleted if you are using it and that BT are continuing to look into why this message has appeared for some users.

 

Cheers

Sean


Hello all,

 

Further to our previous update (quoted above), we wanted to reiterate that no email addresses will be suspended.

 

The email team have been looking into this, and they expect to be ready to deploy a fix in the next few weeks, which will stop these incorrect messages being presented. We will share any new updates as and when they become available.

 

Thanks,


 

Community Manager
Community Manager
1,136 Views
Message 69 of 92

Re: Account Suspension Message : Déjà vu ?

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@PinkSquirrel Good Shout!

 

I have created a thread and pinned this to the top of the email board.  I have locked that particular sticky to prevent multiple thread discussing the same problem.

 

I have however linked back to this thread in case other user would like to comment.

 

Sticky can be found here Account suspension message - Advice

 

Cheers

Sean 

COMPANY-PENSIONER
Aspiring Expert
1,127 Views
Message 70 of 92

Re: Account Suspension Message : Déjà vu ?

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