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Aspiring Contributor
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Message 1 of 11

Account error please help

Dear All,

 

My wife BT email account has stopped working.  It is offlne and when you try and take in online the error message is "

IMAPConnection: 0x7fdac8613fb0> (Disconnected) account: <MFIMAPAccount: 0x7fdac8427ee0> xxxx@btinternet.com mail.btinternet.com (02FEDC87-5107-40FE-983B-A1977341B6AF) [Disconnected] lost connection to socket"

 

Emails on her iphone has stopped as well.  The account is active as I am on it and my emails are fine.

 

Any help appreciated.  Thanks

 

Josh

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10 REPLIES 10
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Aspiring Contributor
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Message 2 of 11

Re: Account error please help

Quick update.  Just checked and emails sent from this account do actually send.  so it is just incomming emails

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Distinguished Sage
Distinguished Sage
1,283 Views
Message 3 of 11

Re: Account error please help

There would appear to be a few problems with the email system. If it has just happened today and you have not changed anything I would leave things alone. Do not change any settings or passwords and it will probably sort its self out.

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Contributor
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Message 4 of 11

Re: Account error please help

Hi

 

thanks. Nothing was changed it just stopped working today.  Will wait and see.  Thanks

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Distinguished Sage
Distinguished Sage
1,275 Views
Message 5 of 11

Re: Account error please help

Do you have two user names? 

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Contributor
1,256 Views
Message 6 of 11

Re: Account error please help

Hi

 

no. There is a user name to access to main account and the problem email was sent set up as a sub account.   Been working for 6 years. 

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Distinguished Sage
Distinguished Sage
1,252 Views
Message 7 of 11

Re: Account error please help

I meant on this forum. You seem to be using Joshbear11 and Joshbear.

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Contributor
1,249 Views
Message 8 of 11

Re: Account error please help

Yes. I see that. How bizzare!   I suspect it is because I switched devices and something logged me in automatically. 

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Distinguished Sage
Distinguished Sage
1,243 Views
Message 9 of 11

Re: Account error please help

You should only have one user name on the forum. I will ask a moderator to contact you and sort it out.

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Contributor
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Message 10 of 11

Re: Account error please help

Thanks

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