cancel
Showing results for 
Search instead for 
Did you mean: 
ShadyCreek
Aspiring Expert
20,240 Views
Message 1 of 8

Adding BTMail to Outlook (Office 365)

Go to solution

Anyone out there with experience of successfully adding BTMail to the very latest version of O365 Outlook?

 

When I first added the account it curiously set up the Outbound server with an O2 address!  Very odd on a brand new MacBook.  Having corrected these I have resolved the Outbound configuration, but so far I've been unable to get Incoming mail working successfully.  

 

Currently have the following settings:

 

Username:   email@btinternet.com

Password:  actual password

 

Incoming server:  mail.btinternet.com

Port:  993

 

Use SSL to Connect:  Check

Always use secure password:  Check

 

 

Whichever combo I use, it does not seem to resolve the issue.  This is currently generating an error:

OK IMAP4 PROXY server ready

 

 

BTMail seems very unpredictable!

 

Tags (3)
0 Ratings
7 REPLIES 7
Distinguished Expert
Distinguished Expert
20,224 Views
Message 2 of 8

Re: Adding BTMail to Outlook (Office 365)

Go to solution

@ShadyCreek wrote:

Anyone out there with experience of successfully adding BTMail to the very latest version of O365 Outlook?

 

When I first added the account it curiously set up the Outbound server with an O2 address!  Very odd on a brand new MacBook.  Having corrected these I have resolved the Outbound configuration, but so far I've been unable to get Incoming mail working successfully.  

 

Currently have the following settings:

 

Username:   email@btinternet.com

Password:  actual password

 

Incoming server:  mail.btinternet.com

Port:  993

 

Use SSL to Connect:  Check

Always use secure password:  Check

 

 

Whichever combo I use, it does not seem to resolve the issue.  This is currently generating an error:

OK IMAP4 PROXY server ready

 

 

BTMail seems very unpredictable!

 


For Windows, you are specifically instructed not to check "Logon using secure password".

 

Is it the same for a mac? "Use SSL" should be sufficient.

0 Ratings
ShadyCreek
Aspiring Expert
20,221 Views
Message 3 of 8

Re: Adding BTMail to Outlook (Office 365)

Go to solution

I have unchecked this.  No difference. 

 

I am using O365 for Mac, not Windows. 

 

 

0 Ratings
ShadyCreek
Aspiring Expert
20,212 Views
Message 4 of 8

Re: Adding BTMail to Outlook (Office 365)

Go to solution

Solved it.  Outlook is only allowing a POP account for BTMail to be added.  Port 993 has solved it. 

 

Will have to ditch it.  POP of no use whatsoever. 

0 Ratings
Distinguished Expert
Distinguished Expert
20,211 Views
Message 5 of 8

Re: Adding BTMail to Outlook (Office 365)

Go to solution

@ShadyCreek wrote:

I have unchecked this.  No difference. 

 

I am using O365 for Mac, not Windows. 

 

 


Yes, saw that you are using a mac. The nearest I've come to a mac is an ipad and ipod. Not too easy to setup!

But the setup for office 365 for Windows is fairly easy, and the same rules should follow for mac, regarding SSL.....

 

The error notification you are seeing appears to be a notification, not an error, as such.

 

Your username entry is correct, is it??

Perhaps a mac user will post. Have you searched the forums?

0 Ratings
Distinguished Sage
Distinguished Sage
20,205 Views
Message 6 of 8

Re: Adding BTMail to Outlook (Office 365)

Go to solution

You should be able to add an IMAP account. When setting up your email account do not use the wizard. Select "other" when you get to the part asking for the email company. Once you have selected "other" it should then give you the option to set it up manually. When you get that option use the following settings.

 

http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/346,6588,6591

ShadyCreek
Aspiring Expert
20,202 Views
Message 7 of 8

Re: Adding BTMail to Outlook (Office 365)

Go to solution

Yep solved all that.  Thanks. 


All error messages now resolved and on the face of it everything is functioning normally.  Only problem is all outbound mail now disappears into the ether without ever being delivered. 

0 Ratings
Highlighted
michaelkenward
Aspiring Expert
3,994 Views
Message 8 of 8

Re: Adding BTMail to Outlook (Office 365)

Go to solution

No longer works.

0 Ratings