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robster1
Beginner
1,036 Views
Message 11 of 35

Re: Amazon emails blocked

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BT got me to send an email from myself to myself to prove it was working then forward an old amazon Email to prove yahoo mail was not blocking amazon addresses this gave me the solution to blame Amazon which is when they coughed 

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annoyed-again
Beginner
1,031 Views
Message 12 of 35

Re: Amazon emails blocked

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Thanks for getting BT to accept there may be a problem.

Currently both firms seem in denial that it is their problem.

 

Two of the amazon seller forum topics report this issue.

 

Thread: Amazon sold emails not receiving since 7pm   and     Thread: Bouncing emails  

with yesterday a comment "complaint has now been Escalated to a "specialist team" who will investigate this matter"

 

Still remains unresolved, Both organisations have been aware since Saturday, and continue to seem to fob off customers as if it is a one off problem.

 

I hope your contact with BT proves fruitful.

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fade2po
Aspiring Contributor
1,020 Views
Message 13 of 35

Re: Amazon emails blocked

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+1 getting same problems. 

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ElMister
Beginner
1,005 Views
Message 14 of 35

Re: Amazon emails blocked

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I too have experienced the same problem with disappearing emails from Amazon UK and have been in contact with both Amazon UK and BT. I have an account with Amazon US as well and interestingly I am receiving emails from Amazon US, but not Amazon UK. BT's response was that I should contact Amazon. I informed BT that I had already done this and requested that BT check if there had been any changes to their server-side Spam filtering over the weekend. The BT guy said he would do this. So currently I am watching this space.

 

I guess that the best side to chase on this is Amazon as they are much more customer focused than BT and also they stand to lose revenue in terms of lost orders. I plan to wait until tomorrow afternoon and then contact Amazon again if this is still not resolved by then.

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paulapips
Aspiring Contributor
910 Views
Message 15 of 35

Re: Amazon emails blocked

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Had zero emails from Amazon now In two days, don't know who's to blame? There's a thread on Amazon as well. I can't email Amazon as I won't get the reply! 

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ElMister
Beginner
883 Views
Message 16 of 35

Re: Amazon emails blocked

Go to solution

With regard to robster1's last post:

 

BT got me to send an email from myself to myself to prove it was working then forward an old amazon Email to prove yahoo mail was not blocking amazon addresses this gave me the solution to blame Amazon which is when they coughed .

 

When you forward an email the sender field in the email header is the person who forwarded the email, i.e. robster1,  so I don't see how this proves that BT are not blocking emails from Amazon. 

 

 

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annoyed-again
Beginner
868 Views
Message 17 of 35

Re: Amazon emails blocked

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Seems to be working again.

Just had my computer "say" YahooMail needed to be updated and restarted and some Amazon emails arrived and an email from Amazon customer services stating

"According to our records, the emails are getting delivered to your email address.  I'm sorry to hear that you haven't received it.
Your ISP or e-mail client may be blocking e-mail from Amazon.co.uk, or It's possible that it was caught in spam filters belonging to your e-mail provider or your e-mail client."

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jane55
Newbie
861 Views
Message 18 of 35

Re: Amazon emails blocked

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I too have received some emails from Amazon - only those specific to my orders. I have received no promotional or marketing emails which I usually do - every day - and like to get.

it seems some 'fix' has occurred but not a complete remedy. 

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headcrash
Contributor
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Message 19 of 35

Re: Amazon emails blocked

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Exactly the same as jane55.

 

At just after 7AM today (25th) I received 2 emails from Amazon both regarding

orders. These would have been generated by Amazon around 5PM yesterday. 

 

So order related emails appear to getting through, albeit delayed it seems.

No promotional/marketing emails.

 

I'm suspicious that it's not only affecting Amazon but I cannot yet prove it.

I usually receive other "alert" type emails from an investment site - these appear

to have dried up as well.

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annoyed-again
Beginner
841 Views
Message 20 of 35

Re: Amazon emails blocked

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I have no proof, but the number of emails I receive from other organisations seems to be down.

I wonder just what other organisations are being blocked or partially blocked.

 

Of course BT, I suspect will not declare what has fully  happened. 

 

I know we don't want spam, but it makes you realize it may not just be spam that is being blocked.

 

Will I have to change my email address with banks, investment firms, shops, etc.  if this continues.

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