I'm sure other domains are being (incorrectly) blocked.
My general level of inbox items is down and as I said, I used to receive
numerous daily investment alerts. These have now stopped.
Worrying to think what other important email is being lost.
Interesting thread just been opened regarding appearance of old emails, which
might be related to this problem ?
I have at last received a promotional email from Amazon. Possibly the whole problem is fixed.
it is interesting that as users we mostly consider BT to be at fault. It is their terrible customer service historically that starts me in that direction and I have had nothing that has made me change my mind.
Thank you to this forum - it is most supportive.
Yes, Amazon promotional email appeared just after 9:30 AM.
Interestingly at the same time, I also received communication from another
retailer who had also "gone quiet" in the last few days.
I'm convinced BT have badly messed up their spam filtering and have been
blocking legitimate emails for days.
In fact I think it may have even started last week as one email that I was
expecting never arrived.
For info and future reference I would like to make people aware that all order and account related emails from Amazon are also accessible from the Message Centre within the Amazon Your Account page. You need to be signed in to Amazon to use this. This is how I knew there was a problem as messages were available in the Message Centre but were not appearing in BT WebMail, nor my desktop email client (Mac Mail).
Sorry for the temporary problems some of you experienced with receiving emails from Amazon. I can offer a bit more information around this issue.
Due to recent update in Amazons IP addresses, the high volume of emails received were filtered by our automated anti-spam filters as there was no reputation associated with the IP addresses.
Amazon became aware of the issue and has taken measures to address this which has fixed the problem.
Thanks for the reply, so it was BT Spam Filter that was blocking the emails, maybe it would be better to allow customers to decide what they consider to be spam rather than an automated system, who knows what other emails I have not recieved due to the automated spam filter.
Still at least the issue is now resolved 🙂