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DPS3V6
Beginner
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Message 1 of 7

An error occurred when getting the email folder list. Please try again late

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Hi


All day yesterday (17/12/19) and today, I can sign into email, but then it will not display the email folders.  I receive a pop up message:


Error: An error occurred when getting the email folder list. Please try again late
 


Regards

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DPS3V6
Beginner
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Message 2 of 7

Re: An error occurred when getting the email folder list. Please try again late

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Forgot to mention have had this email for numerous years.

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DPS3V6
Beginner
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Message 3 of 7

Re: An error occurred when getting the email folder list. Please try again late

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If I use my iPhone, I don't get the error about folder list.

I can compose and send emails and they send ok.

But, when checking for new emails it says account error - the mail server mail.btinternet.com is not responding

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Moderator
Moderator
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Message 4 of 7

Re: An error occurred when getting the email folder list. Please try again late

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Hi @DPS3V6 welcome to the forum and thanks for your posts. Sorry that you are experiencing this problem. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you get this fixed.

Cheers
John

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Moderator
Moderator
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Message 5 of 7

Re: An error occurred when getting the email folder list. Please try again late

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Hi @DPS3V6 the email team believe they have fixed this fault for you now. Would you kindly log in and test it and post back to let me know how you get on.

cheers
John

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DPS3V6
Beginner
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Message 6 of 7

Re: An error occurred when getting the email folder list. Please try again late

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Hi John

Thank you for following this up promptly.  All now fixed. Excellent, many thanks.

All the best.

Regards

Mark

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Moderator
Moderator
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Message 7 of 7

Re: An error occurred when getting the email folder list. Please try again late

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Hi @DPS3V6 thanks for checking that so quickly and glad to be of assistance 🙂

cheers
John

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