Android Mobile

[DanMeehan]

I have an Android phone and want to use an app that will allow me to use BT Mail  (webmail IMAP) with push notifications etc. I have tried many different apps and all get rejected with something along the lines that 'sync failed, your username  or password may be incorrect (3010). Email server returned: "-ERR Invalid user name or password"' The email is correct and the password is correct. I cannot get beyond this. Tried getting advice from an 02 Guru this morning but he couldn't help. Any advice? Thanks

[imjolly]

Are you currently a BT broadband customer or do you have premium email?

[DanMeehan]

Thanks - yes broadband customer. 

[licquorice]

What app are you trying? Try Blue Mail.

[DanMeehan]

Thanks. Have tried  blue mail without success. Cheers!

[imjolly]

As @licquorice  suggested I use blue mail and have no problems receiving or sending mail from my BT internet email account

[NeilO]

Hi, @DanMeehan Welcome to the community and thanks for posting. Do the same login details work on the BT webmail website?

Thanks

Neil

[DanMeehan]

Hi Neil,  Yes, exactly the same which seems really odd that I can't login on an app. Dan

[NeilO]

@DanMeehan thanks for getting back to me, I've seen similar issues before when the IP address of the connection you're accessing from is on a spammer block list.

Are you currently in the UK and is it only happening via the one broadband connection? If you turn off wifi on your mobile does it work ok? 

Thanks

Neil

[DanMeehan]

Hi Neil

I am in the UK - the south east. I have tried using the same wifi broadband connection as with my desktop. Desktop works but not on the mobile. All other apps work fine using wifi on my home - long standing - broadband basic set-up. I have tried using the data option on my phone - as did the 02 guru yesterday - but still cannot get past the sign in error. Hope all this makes some kind of sense.

Dan