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Bluemango
Beginner
4,104 Views
Message 1 of 21

Android Outlook password problem.

Hi,

Does anybody have a solution to Android Outlook continually asking for login credentials.

I dont k how if this is just a BT Yahoo problem or if BT Email users suffer from it as well.

There is a stack of stuff on the outlook community website, but no solution.

Does anybody on the BT community have a solution

 

20 REPLIES 20
Anonymous
Not applicable
4,096 Views
Message 2 of 21

Re: Android Outlook password problem.

Have you tried resetting your account on the device you're having problems with?

I have a @btinternet mail address and I've set Outlook up for IMAP and it's fine.

To reset.

Open Outlook

Tap the circled Inbox symbol , top left of screen

Tap the settings cog, bottom left of screen

Tap the account name, top of screen under the heading Accounts

Below "Advanced Settings", you'll see "Sync Issues?Try resetting your account" below that:-

Tap 'Reset Account' 

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Bluemango
Beginner
4,072 Views
Message 3 of 21

Re: Android Outlook password problem.

Yep, that has been tried. Also have tried removing and reading the account. If you remove and readd the account it works for a few days and then the prompts start again. I think this affects btyahoo mail users and not BTmail mail users.
Matt-S
Moderator-Retired
4,063 Views
Message 4 of 21

Re: Android Outlook password problem.

Hi @Bluemango,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you are having problems with accessing your emails using a client.

Are you able to log into webmail via BT.com without any issues?

When you log into webmail does it show BT Yahoo at the top of the page?

Have you changed your password within the past 72 hours?

Look forward to hearing back from you.

Thanks

Matt

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Bluemango
Beginner
4,050 Views
Message 5 of 21

Re: Android Outlook password problem.

Hi,

Logging into webmail is not a problem.

Using Outlook  Client on Windows is not a problem.

Problem only occurs in Android, in Outlook Client.  It does not happen in other clients.

I suspect, but do not know, that it only affect BT yahoo BTopenworld email addresses, I suspect it do not affect BTMail Btopenworld email addresses.

See also threads on Outlook community.

https://answers.microsoft.com/en-us/outlook_com/forum/all/android-outlook-client-keeps-asking-for-bt...

This problem has driven me up the wall,  now I have to use the outlook client to access some email addresses and the default android email app to access my btopenworld email.

Does anybody from the BT email team ever look at these at these web pages and examine the problems. 

 

 

Bluemango
Beginner
4,048 Views
Message 6 of 21

Re: Android Outlook password problem.

And yes Password changes have been made without effect.

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Anonymous
Not applicable
4,040 Views
Message 7 of 21

Re: Android Outlook password problem.

Have you tried going into Settings, Apps and clearing cache And data for Outlook?

you will need to set account up again if you do

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Bluemango
Beginner
4,028 Views
Message 8 of 21

Re: Android Outlook password problem.

I have tried clearing the cache and data and deleting the app and reinstalling the client and resetting up the account.

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Bluemango
Beginner
4,027 Views
Message 9 of 21

Re: Android Outlook password problem.

Guys,

 

this isnt just me , there is a stack of stuff on the web about people having suffered with this problem for ages.

There must be a known problem, with a a known solution.  Someone at BT email team, And/or Microsoft Outlook must

be able to says, this is the reason for the fault, this is the solution.

Please. 

Matt-S
Moderator-Retired
4,011 Views
Message 10 of 21

Re: Android Outlook password problem.

@Bluemango,

Thanks for your reply, I'm sorry that you have been unable to find a solution to your problem.

As the issue is not happening on all email clients and only on Outlook for Android we don't believe that the issue is on our end. 

Thanks

Matt

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