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Contributor
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Message 11 of 21

Re: Android Outlook password problem.


@Bluemangowrote:

Hi,

Does anybody have a solution to Android Outlook continually asking for login credentials.

I dont k how if this is just a BT Yahoo problem or if BT Email users suffer from it as well.

There is a stack of stuff on the outlook community website, but no solution.

Does anybody on the BT community have a solution

 


Bluemango,

You are going through the same woe that I went through a few months ago. I must say, that I followed all of the advice below, but none of it worked. However I did discover the problem was not with BT Mail, but resided with the total lack of interest from BT Yahoo.

I presume that your account is with BT Yahoo (at present). BY Yahoo rejects any sustained adhesion to the server if you use Outlook for Android. How do I know? I have one of may email addresses with BT Mail (on Outlook for Android) and it is working absolutely perfectly, and has been for the last two months. I have a primary address with BT Yahoo, that has yet to be upgraded from Yahoo and this does not work.

I use two mail clients on my phone to keep up to date. Outlook for Android and Bluemail. Don't get caught into the BT mail app as it can only handle one account, so if your calendar/contacts are elsewhere then you are stuck.

If you are with BT Yahoo then be patient. BT will eventually transfer your email to their servers and peace will be restored.

Regards, Outback

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Message 12 of 21

Re: Android Outlook password problem.

I can think of a workaround if you're interested.

You say web mail works ok, so I'm pretty sure this will work

Create a gmail account (assuming you don't already have one), set it up to poll your BT email, and then use the Gmail app to send and receive


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Beginner
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Message 13 of 21

Re: Android Outlook password problem.

Thank you, Nice to know I am not alone and someone else sees exact same problem and tried everything to no avail.

Come on BT is this a pre being migrated problem.

 

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Beginner
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Message 14 of 21

Re: Android Outlook password problem.

Matt,

 

As you say our end I guess you are BT.

Are you BT email.  

I think it's a BT Yahoo mail problem.  If that's the case how do we get our accounts migrated to BT email from BT Yahoo.

 

 

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Contributor
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Message 15 of 21

Re: Android Outlook password problem.

Getting migrated is not a service that you can ask for. It is happening piecemeal. I had my first sub-account migrated in the last week of March. I am still waiting for the final two accounts to be migrated. BT have not published anything about completion, schedules, or ordering. It is not alphabetical, it is now per account holder, it is being run randomly.

Wait, be patient, I know, I am 12 weeks along and my accounts have not all been migrated.

Maybe a moderator is better informed and could help us?

 

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Moderator-Retired
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Message 16 of 21

Re: Android Outlook password problem.

@Bluemango @outback3012

All the Mods on the BT Community are BT employees and we work with product teams within BT to flag and report issues that come up on the Community.

With regards to the migration we are moving customers over in stages so we can best manage the migration process. We hope to have the majorly of customers moved over by the end of the year.

Thanks

Matt

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Contributor
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Message 17 of 21

Re: Android Outlook password problem.


@Matt-Swrote:

@Bluemango@outback3012

All the Mods on the BT Community are BT employees and we work with product teams within BT to flag and report issues that come up on the Community.

With regards to the migration we are moving customers over in stages so we can best manage the migration process. We hope to have the majorly of customers moved over by the end of the year.

Thanks

Matt


Matt,

Thank you.

Can you tell us, from the PI's you have:

1. What percentage of addresses have been moved from Yahoo?

2. What percentage of customers have been completely moved over? I have had 80% of my sub-accounts moved!

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Message 18 of 21

Re: Android Outlook password problem.

@Bluemango @outback3012 

If this is still an active problem then see here 

https://community.bt.com/t5/Email/New-BT-email-app-login-issues/m-p/2056369#M83116


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Beginner
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Message 19 of 21

Re: Android Outlook password problem.

Ok thanks Victor will see if this works.

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Contributor
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Message 20 of 21

Re: Android Outlook password problem.

Thank you for this info. It doesn't apply in my case as I do not have special characters in my password.

 

Still looking for numbers on migration processes. This has been on going through several iterations of the process since 2013 at least. BT seem to be reluctant/unhelpful.

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