<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Looks like I have been able to create a new Archive folder even though I got a message saying it already exists! Hopefully it will now appear in my list of folders . I have moved a couple of emails to make sure and they are there!