Are there issues with webmail versions of email - gone a bit iffy

[unwina]

So received a message about the changes on webmail. I can login on both my personal email and also on my email that manages the rest of the BT platform I use. I think thats the right terminology.

Sadly I was unable to log out of my management email and hence not log into my personal email. I seem to be logging in ok but the system gets confused when i log out. I was using this earlier and all was fine until the system was logged out automatically and I got the 3 page message that details the changes.

Not sure if this affects anyone else using webmail.

[Filosopher]

Me too, unable to access my email and My Bt!!

[unwina · Accepted solution]

So this may not help you @Filosopher  but it seems to be working ok again for me. Since they have only just released it - i'm guessing that of course - I was logged in and it logged me out and forced their note regarding the new login rule (I use that term losely). 

Anyway for the moment my system has stabilised - famous last words ... 😉

[Filosopher]

I can only access my email via MyBt!

[NeilO]

@Filosopher what happens when you try to log in via the website? www.bt.com/email Are you getting an error message?

Neil

[Filosopher]

Yes, user name and password not recognised. I can access them via My Bt or via my linked Gmail account.

[NeilO]

@Filosopher Have you tried a password reset on the email address? 

Thanks

Neil

[Filosopher]

Now installed the BT Email App with a new password on all my devices.
Seems to be working so far.

[Filosopher]

Working on iPhone and ipad via BT mail app but the app is not
compatible with my Mac Desktop!

[NeilO]

Hi @Filosopher there is no BT email app for Windows or Mac's as you should be able log in to BT email using a browser.

Have you tried logging in to webmail using in private mode?

Thanks

Neil