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Message 1 of 2

Automatic Emails To @btinternet.com Addresses Not Delivered (Looks Like Spam)

Hi there, I really hope someone can help.

I run a web-based application for kids preparing for the AQE & GL test (NI's 11+) and they do Maths and English quizzes online. When they have finished a quiz, their parents are emailed their results so they can monitory their progress, however, with anyone with a @btinternet.com email address, it is not delivered.

Obviously this is very important and causing a lot of upset for the parents as they can't properly avail of the full service and this is also a membership site, so with these address types, they don't even get their registration email (to set up their own username and password) and so I need to manually intervene. This is hugely inconvenient and causing so much extra work and it baffles me that it's only @btinternet.com addresses where this is an issue.

Surely something can be done? Living in hope...

Thank you. Heart

The message I get is this:

This message was created automatically by mail delivery software.
 
A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:
 
SMTP error from remote server for TEXT command, host: mx.bt.lon5.cpcloud.co.uk (65.20.0.49) reason: 554 Message rejected on 2018/06/20 18:05:29 BST, policy (3.2.2.1) – Your
message looks like SPAM or has been reported as SPAM please read www.
bt.com/bulksender
 
 
 
--- The header of the original message is following. ---
 
Received: from infong745.kundenserver.de ([212.227.66.230]) by
mrelayeu.kundenserver.de (mreue007 [172.19.35.7]) with ESMTPA (Nemesis) id
0LplfX-1g9zdm1Fp9-00flfU for <xxnamexx@btinternet.com>; Wed, 20 Jun 2018
19:05:29 +0200
Received: from 81.159.8.129 (IP may be forged by CGI script)
    by infong745.kundenserver.de with HTTP
    id 0a1Ljq-1ffgxZ0kya-00RcMm; Wed, 20 Jun 2018 19:05:29 +0200
Precedence: bulk
Subject: Quiz: Your child has completed a quiz!
Date: Wed, 20 Jun 2018 17:05:29 +0000
From: The Transfer Tutor <info@thetransfertutor.co.uk>
X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
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Distinguished Sage
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Message 2 of 2

Re: Automatic Emails To @btinternet.com Addresses Not Delivered (Looks Like Spam)

Have a look at this thread.

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