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Beginner
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Message 1 of 8

Avatar

I have this strange cartoon avatar attached to my email account which I can't get rid of! If I click on the camera on the picture it doesn't allow me to change it, and it is the account I use for work etc so quite embarrassing.  

Any advice how to remove it?

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Avatar

if you go to top of page then click your avatar then select settings then avatar then you can change it



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Beginner
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Message 3 of 8

Re: Avatar

Thanks but that doesn't work. If I click on the avatar it takes me to an account info page and no settings option. In the other settings options there is no avatar option. 

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Avatar

if has to be avatar at top of page next to envelope  you should then see profile , settings etc

you obviously have to be logged in



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Beginner
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Message 5 of 8

Re: Avatar

Nope - unfortunately nothing there. I have been through every single setting available, nothing that says avatar or even profile. If you click on settings there are no options to change this. If you click on the avatar itself it takes you to an account information screen offering ways of managing email account, changing password etc. 

It is so frustrating! This is an old btinternet email address.

 

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Avatar

sorry my fault  I misread your post and I thought it was the forum avatar you wanted to change

have you been migrated to BT Mail from BTYahoo mail?

if you log in to your email using web mail can you not make changes there



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Beginner
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Message 7 of 8

Re: Avatar

Ah ok thanks.

 

No I think I am still on bt yahoo mail..  unfortunately logging in via webmail seems to brings up the same page.

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Moderator
Moderator
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Message 8 of 8

Re: Avatar

Hi @kiranasreen,

Thanks for posting. Can you post some screen shots of what you're seeing? Remember to edit out any personal info.

Cheers

David

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