I bought the above product after selling my last house and moving in to a rental. I previously had BT Broadband. That was Sept 2019. I moved to my new house in January, and after hours of phone calls managed to cancel the above product as I have re purchased BT Broad band and landline, which includes said e mail address. I thought all was finally well as no DD has been taken since since Feb, however, a letter has been sent to my old address saying a DD will be taken in May?? Why has this all of a sudden been resurected, the old account was cancelled and closed, or so I was told?
Hi @Vaughan1958, I agree that's strange that the DD has been resurrected and we'll need to do a bit of investigating to figure out what's going on. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.