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jroyle
Aspiring Contributor
278 Views
Message 1 of 9

BT Email App requires sign in each time

Hi,

I've been using the BT email app for quite some time but in the last few weeks, it's been asking me to sign in each time.

Does anyone else have this issue?

Thanks.

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8 REPLIES 8
barnpiece
Expert
262 Views
Message 2 of 9

Re: BT Email App requires sign in each time

On a Windows PC it does this almost all the time for me. Once in a while it seems to remember, but with no consistency.

Richard

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jroyle
Aspiring Contributor
247 Views
Message 3 of 9

Re: BT Email App requires sign in each time

this issue is on my iPhone. I’m on iOS 15.0.1 SE2020

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licquorice
Distinguished Sage
Distinguished Sage
227 Views
Message 4 of 9

Re: BT Email App requires sign in each time

I have no idea why anybody would use the BT Mail app, there are far superior mail apps available.

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jroyle
Aspiring Contributor
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Message 5 of 9

Re: BT Email App requires sign in each time

@licquorice, which would you suggest?

Thanks. 

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licquorice
Distinguished Sage
Distinguished Sage
197 Views
Message 6 of 9

Re: BT Email App requires sign in each time

I'm on Android and use Blue Mail, I believe there is a Apple version.

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gg30340
Distinguished Sage
Distinguished Sage
170 Views
Message 7 of 9

Re: BT Email App requires sign in each time

Even the iPhone's on board email app is better than the BT one.

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licquorice
Distinguished Sage
Distinguished Sage
166 Views
Message 8 of 9

Re: BT Email App requires sign in each time

Any app is better than the BT one!

NeilO
Moderator
Moderator
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Message 9 of 9

Re: BT Email App requires sign in each time

Hi, @jroyle welcome back to the community and thanks for posting. I'm sorry to see you're being asked to sign into the email app each time and I appreciate the inconvenience this must be causing you. This is currently being investigated by our email team, they're collating examples to help them understand and fix the issue and I've sent you a private message so you can get in touch.

Thanks

Neil

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