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Message 1 of 6

BT Email App

Hi Guys,

I've been logged out of the BT Email app on my iphone 14 and can't log back in, it keeps saying I've entered incorrect details.

I know I haven't because I can log in on the laptop.

I've deleted the app on my phone and reinstalled but no luck.

I can get into my email though My BT but it's a real pain and very basic.

Any ideals gratefully received.

Many thanks,

Wendy

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Message 2 of 6

Re: BT Email App

Try a different app.

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Message 3 of 6

Re: BT Email App

Sorry to sound thick but what do you mean? I have other emails with different providers set up, Gmail & Outlook with no problems. 
I’ve changed my main email to BT do want to be able to use the app. 

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Message 4 of 6

Re: BT Email App

To be honest, the BT mail app is not the best. There are many superior apps including the built in iPhone mail app. Personally, I use Blue Mail on my Android phone.

 

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Message 5 of 6

Re: BT Email App

Are you presently a BT Broadband customer or paying for your email through a BT Premium email account?

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Message 6 of 6

Re: BT Email App

Hi @wendyallen are you able to log into your email on the BT email website with the same details?

Thanks

Neil

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