BT Email - Safe Senders

[David21]

Hello,

For many months email from Safe Senders have been put into Spam. I have tried using the various options within mail to make sure that the system knows that they are Safe Sender's e.g. under More -> Safe Sender but nothing is working. 

What can I do?

Kind regards,

David 

[mog_catto]

You could try creating a rule to move e-mails from a particular address or domain to Inbox.  This should send them to the Inbox instead of Spam.

Or, to move all incoming emails to Inbox, create a rule to move any addresses with @ in them to Inbox

[David21 · Accepted solution]

Thanks for the suggestion. 

When I checked the rules I found that I had some old ones that were causing the problem.

I have cleared all of the rules and tidied up the Safe Sender list and everything seems to be working.