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Message 1 of 3

BT Email and IMAP stopped working

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Hi

This morning IMAP stopped working with my BT email account.  I have tried several email clients on PC and Android but none of them work and they behave like I have entered an incorrect email or password.  I have checked my password is correct and can log in to webmail without issues.  I am using the mail.btinternet.com server information and SSL encryption settings as per the instructions but I still cannot get it to work.

I contacted BT through Twitter and, rather unhelpfully, was told that they cannot provide support for third party applications even though I am fairly sure the problem is with BT.  I have never had any issue with other mail providers but BT seem particularly unreliable and unhelpful.

Can anyone help?

Thanks


Ross

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Message 2 of 3

Re: BT Email and IMAP stopped working

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Unfortunately, it's a very common problem that usually resolves itself in a day or two. Don't make any changes to your settings.

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Message 3 of 3

Re: BT Email and IMAP stopped working

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Hi

Thank you for the reply - indeed everything did start working again after a day.

Ross

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