The published settings by BT no longer work on my Outlook 365. I cannot get outgoing mail to work at all.
I had to change passwords a couple of days ago, and after that I have had nothing but problems. I can still use BT webmail but cannot get Outlook to send mail at all. I have checked all the relevant BT publications re
Mail server: mail.btinternet.com
Require logon using SPA - not ticked
Outgoing server (SMTP) requires authentication - ticked
Use same settings as incoming mail server - ticked
but this does NOT work.
Does anyone know what to do next?
Close Outlook, change your password in webmail, wait at least an hour to allow servers to sync passwords and then restart Outlook with new password.
This worked for a day or so. Then I'm back to Outlook messages whenever I try to send anything, repeatedly asking for my password and Outlook stating that my username and password are not accepted by the server. Is this an Outlook issue with BT Email or a BT Email issue with Outlook?
Have you got another device/client that you have forgotten about attempting to access the mail server using the old password and thus locking you out with multiple failed attempts?
There are hundreds of people reporting problems with BT email this morning on Downdetector so, if I were you, I would take a few breaths and hope your problems this morning are part of whatever systemic problem BT is having to sort out.
Ah yes, that is true with mobile phone access.
So, given that I have a mobile phone account to update, what is the process to get phone, web-based mail and Outlook on computer in sync, bearing in mind that the phone and computer are simultaneously contacting the BT Email server?
The phone and computer are not simultaneously accessing the server if you either turn the phone off or stop the app.
Stop all access to the mail server other than webmail when you change the password and then start access one device at a time with the new password.
My thanks to liqourice.
The solution works for the two mobiles connected to the BT webmail account, but NOT for Outlook 365. I have uninstalled the software, reinstalled it, tried to create a new profile, and it fails to connect at every point. I am coming to the conclusion that it is an Outlook 365 problem rather than a BT email problem.
@Jontheguitar perhaps log out of 365 altogether and restart? All your programmes are connected to your OneDrive. I'm not an expert - using 365 only for 6 months so far but all the components seem to be logged on together. I run Word not logged on to avoid OneDrive but that has to be a deliberate move.
I am not sure that it is a Onedrive issue. I have had no Onedrive problems. It appears to be an issue that for whatever reason Outlook 365 does not appear to be able to communicate correctly with the BT email servers. Whether this is BT's fault or Microsoft's I am yet to determine!