BT Email not working on iOS Mail or Outlook Mail Apps

[Jacklester]

Hello - 👋 

A few weeks ago BT email stopped working on my iPhone Mail app and I’m not sure why. I deleted it, then added it back using my correct password, and it still didn’t work. 
I then went to see if it was an email or an App problem by trying to add it to Outlook Mail app and it still didn’t work, so I think something is wrong with the email. I changed my password just now and tried again, no luck. 

I’m not sure if this has something to do with 2FA but I only set that up after the email stopped working. 

this is the error I get - attached picture  

any help appreciated thanks! 

[gg30340 · Accepted solution]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link
https://www.bt.com/help/email/bt-email-products

Does your BTMail account work as expected if you are using webmail (using a web browser) rather than using an email app?

[Jacklester]

Thank you. This is the answer. I did not know about this change. 

I was looking for an excuse to stop using BT Mail and have finally found it so thank god.