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TonyC4
Newbie
119 Views
Message 1 of 4

BT Email stopped working

After years of absolutely no problem, my BT Yahoo email account stopped working on Sunday evening on two android phones - Samsung and Nokia.  Have tried all the normal methods - logged onto the web page, reset password, deleted account from the devices, reinstalled the accouunt manually on each device.  It worked yesterday evening when using the wireless signal but the email dropped out again this morning.  Tried all of the above again and still no joy.  Please help!  I am a bit concerned that I have been hacked but the web page emails is fine and my new password works fine.

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
103 Views
Message 2 of 4

Re: BT Email stopped working

There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves.

Because all your devices stopped accessing your email at the same time and you were still able to access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. The problem usually resolves its self in a day or two. 

Because you have deleted and reset up your email on your devices and changed your password I would suggest that you do the following:

Switch off all your devices or at the least stop them from polling your email account for new email. You can do this by either deleting the email account from the device or just change the email address in your email account settings.

Change your webmail email password yet again.

Wait at least 30 minutes before starting one of your devices and set up the email account with the new password.

Check that this device s working before moving onto the next device.

Ensure that you are using the correct settings via this link and set the email accounts up manually rather than using the email wizard.

https://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591

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TonyC4
Newbie
100 Views
Message 3 of 4

Re: BT Email stopped working

Thank you, I will try this later.

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Distinguished Sage
Distinguished Sage
91 Views
Message 4 of 4

Re: BT Email stopped working

If you are lucky you may find that it will just start working again without you having to do the above.

If you do decide to wait I would, if possible, stop one of your devices from trying to access the email account until the other one has started working again.

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