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jimles
Aspiring Contributor
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Message 1 of 5

BT Internet Email down?

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Anybody else having Email problems? Internet connection is working but as far as I can ascertain email problems (password not accepted)  since about 2100hrs on 25th July.

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4 REPLIES 4
JohnC2
Moderator
Moderator
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Message 2 of 5

Re: BT Internet Email down?

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Hi @jimles  welcome to the forum and thanks for posting. Sorry that you were unable to access your email account on the 25th.
Are you able to access it ok now?
If you are still experiencing a problem logging in please can you provide some information on how you are trying to access your email ie webmail, app or client and the community will be happy to help you further?

cheers

John 

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jimles
Aspiring Contributor
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Message 3 of 5

Re: BT Internet Email down?

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Turns out that my email account had been compromised - changed password and this solved the problem. Unfortunately within a couple of hours the same thing happened again. Reset password again and now live in hope. Still don't know the details of the attack though.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: BT Internet Email down?

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Probably wasn't an attack, could have been somebody mistakenly entering your email address with their correct password which would have caused the lockout.

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jimles
Aspiring Contributor
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Message 5 of 5

Re: BT Internet Email down?

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Many thanks for the reply. You're probably right. I would just be good to know exactly what the problem was as it happened twice.

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