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Rupert2018
Beginner
736 Views
Message 1 of 3

BT Internet Email

I am having a problem downloading Btinternet mail using an AT&T modem and AT&T DSL service in the USA

Sending mail works OK and the line speed has been checked by AT&T engineers and seems more than adequate.

Its the same problem on all my devices Iphone, Ipad and Laptop.

Advice appreciated 

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Andy_N
Distinguished Guru
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Message 2 of 3

Re: BT Internet Email


@Rupert2018wrote:

I am having a problem downloading Btinternet mail using an AT&T modem and AT&T DSL service in the USA

Sending mail works OK and the line speed has been checked by AT&T engineers and seems more than adequate.

Its the same problem on all my devices Iphone, Ipad and Laptop.

Advice appreciated 


Hi, welcome to the forums.

What server settings have you got in your devices, choose Laptop as an example?

Is your login name your full email address?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: BT Internet Email

Make sure you are using the correct settings as per this link

https://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591

If they don't work and you are using a POP3 account you could try non encrypted Incoming port 110 or if you are using an IMAP account try port 143

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