Hi @NJW66,
I'm sorry to hear that this still isn't sorted. I'd like to get this fixed for you. Once you reach us we'll do everything we can to help until it is fully resolved.
To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.
Thanks
DanielS
